Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Workmate Support

Hulpvraag

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"67f4982a0b9e31639543e6826b43af87a832d704_lout","branding":{"id":"1","key":"sup","name":"Workmate Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de4710","headerLinkHoverBGColor":"#de4710","headerBadgeColor":"#de4710"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20b93b75-77ee-418c-914f-f9762fa69da4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjBjMmIxZS02NzM2LTQ0YzMtYjJiMi05ZWFjYmIzZGZjOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwYjkzYjc1LTc3ZWUtNDE4Yy05MTRmLWY5NzYyZmE2OWRhNCI6WyJyZWFkIl19LCJleHAiOjE3Nzg2MDExMjUsIm5iZiI6MTc3ODYwMDUyNX0.O2exRLmoGadMgw1EUbz70Rgpp4URvp_Ula1CaU-RfXs&client=cb0c2b1e-6736-44c3-b2b2-9eacbb3dfc9d&mode=fit","logoId":"20b93b75-77ee-418c-914f-f9762fa69da4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"✅ Systeemstatus: er zijn geen storingen!","userInitialAnnouncementMessageWiki":"<p>Er is op dit moment geen storingen bekend op ons platform</p>","translations":{"nl-NL":{"helpCenterTitle":"Workmate Helpcentrum","sharedPortalName":"Helpcentrum","announcementHeader":"✅ Systeemstatus: er zijn geen storingen!","announcementMessage":"Er is op dit moment geen storingen bekend op ons platform","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"nl-NL","userLanguageTag":"en-US","portalThemeColor":"#0055e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fdb0f400-7b62-4baf-bf99-b1efe5137429/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjBjMmIxZS02NzM2LTQ0YzMtYjJiMi05ZWFjYmIzZGZjOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkYjBmNDAwLTdiNjItNGJhZi1iZjk5LWIxZWZlNTEzNzQyOSI6WyJyZWFkIl19LCJleHAiOjE3Nzg2MDExMjUsIm5iZiI6MTc3ODYwMDUyNX0.aTrZc87t0qkECWljTcg5vhdr9Cjl8630DCWGsZif5mc&client=cb0c2b1e-6736-44c3-b2b2-9eacbb3dfc9d&height=300&mode=fit","bannerMediaApiFileId":"fdb0f400-7b62-4baf-bf99-b1efe5137429","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#0055e0","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Workmate Support","description":"<p>Welkom! Je kunt een verzoek indienen bij Workmate Support via de beschikbare opties.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"6","name":"Een fout melden in de software","descriptionHtml":"","callToAction":"Een fout melden in de software","introHtml":"<p>Laat het ons weten als je iets hebt gevonden dat niet goed werkt, dan zorgen wij dat het snel weer in orde is.</p>","icon":10521,"iconUrl":"https://workmate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[34],"key":""},{"id":"5","name":"Hulpvraag","descriptionHtml":"","callToAction":"Hulpvraag","introHtml":"<p>Een hulpvraag over onze software, bijvoorbeeld uitleg.</p>","icon":10527,"iconUrl":"https://workmate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[34],"key":""}],"reqGroups":[{"id":34,"name":"Ticket aanmaken"}],"orderMapping":{"34":[5,6],"1":[6],"5":[6],"4":[6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a78e5aa4-3654-31e9-908d-bd43e5977de2","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Workmate Kennisbank","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://workmate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjBjMmIxZS02NzM2LTQ0YzMtYjJiMi05ZWFjYmIzZGZjOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5MTY5NjQzNjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NjAxNzI1LCJuYmYiOjE3Nzg2MDA1MjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.1qH9B9dgRVZ_yXtol6dI3gN8PmldCpbnXmaHUWwZDGg","targetCollection":"upload-user-collection-1916964361","endpointUrl":"https://api.media.atlassian.com","clientId":"cb0c2b1e-6736-44c3-b2b2-9eacbb3dfc9d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1187e8a3-2c8c-47be-86e6-caad033c8edc","name":"Basisinstellingen","description":"Informatie over de basis van je systeem","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/1187e8a3-2c8c-47be-86e6-caad033c8edc","lastUpdated":"1775035442755","createdAt":"1754480644752"},{"id":"282dfca7-8ca9-401f-be3d-fdf6d69096be","name":"Rechten en profielen","description":"Algemene informatie over Workmate","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/282dfca7-8ca9-401f-be3d-fdf6d69096be","lastUpdated":"1755085401308","createdAt":"1747854953127"},{"id":"1fb53b98-c07d-415a-8a2e-e7bc58fb88ff","name":"Algemeen","description":"Algemene informatie over Workmate","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/1fb53b98-c07d-415a-8a2e-e7bc58fb88ff","lastUpdated":"1772188154978","createdAt":"1754388218854"},{"id":"95767247-dcdd-4378-b3a3-cfc53d5fb8ce","name":"Boekhouding","description":"Algemene informatie over boekhouding in Workmate","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/95767247-dcdd-4378-b3a3-cfc53d5fb8ce","lastUpdated":"1777375394821","createdAt":"1747857667253"},{"id":"0808e461-a525-4410-916f-ec12f2639dbe","name":"Handel","description":"Informatie over het toevoegen en beheren van artikelen","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/0808e461-a525-4410-916f-ec12f2639dbe","lastUpdated":"1775037835960","createdAt":"1754999683747"},{"id":"c69bf5f2-3979-4d3f-b2f1-10c45cbf9981","name":"Installaties","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/c69bf5f2-3979-4d3f-b2f1-10c45cbf9981","lastUpdated":"1773914849245","createdAt":"1757340917626"},{"id":"64a5afb3-678d-4d6f-9fd0-3bbff63db94b","name":"Werkbonnen","description":"Aanmaken en verwerken van werkbonnen in Workmate","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/64a5afb3-678d-4d6f-9fd0-3bbff63db94b","lastUpdated":"1775035450788","createdAt":"1747857195529"},{"id":"65117aff-fdef-4a23-a64b-b8b6676136c6","name":"Projecten","description":"Informatie over beheer van projecten binnen Workmate","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/65117aff-fdef-4a23-a64b-b8b6676136c6","lastUpdated":"1773846671764","createdAt":"1747857782835"},{"id":"d432deb8-75ec-496f-989c-a403604784e2","name":"Offertes","description":"Maken en versturen van offertes in Workmate","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/d432deb8-75ec-496f-989c-a403604784e2","lastUpdated":"1777375388956","createdAt":"1747854934844"},{"id":"de8793c2-37d6-4e3d-90a1-4292e2aae5a9","name":"Uren","description":"Alles over urenregistratie en verlof","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/de8793c2-37d6-4e3d-90a1-4292e2aae5a9","lastUpdated":"1775035430485","createdAt":"1747857807659"},{"id":"5f5ecd06-7d09-4e02-ad89-ce0d7f4ce62a","name":"Relaties","description":"Aanmaken en beheren van klanten en leveranciers","categoryUrl":"https://workmate.atlassian.net/servicedesk/customer/portal/1/topic/5f5ecd06-7d09-4e02-ad89-ce0d7f4ce62a","lastUpdated":"1772188175967","createdAt":"1747857843387"}]}},"reqCreate":{"id":5,"projectId":10000,"issueType":{"id":"10002","name":"Hulpvraag"},"form":{"name":"Hulpvraag","descriptionHtml":"","callToAction":"Hulpvraag","intro":"<p>Een hulpvraag over onze software, bijvoorbeeld uitleg.</p>","instructions":"","icon":10527,"iconUrl":"https://workmate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Body","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2026-05-12T17:42:05+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a78e5aa4-3654-31e9-908d-bd43e5977de2","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Workmate Kennisbank","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://workmate.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjBjMmIxZS02NzM2LTQ0YzMtYjJiMi05ZWFjYmIzZGZjOWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5MTY5NjQzNjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc4NjAxNzI1LCJuYmYiOjE3Nzg2MDA1MjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.1qH9B9dgRVZ_yXtol6dI3gN8PmldCpbnXmaHUWwZDGg","targetCollection":"upload-user-collection-1916964361","endpointUrl":"https://api.media.atlassian.com","clientId":"cb0c2b1e-6736-44c3-b2b2-9eacbb3dfc9d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=workmate","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"67f4982a0b9e31639543e6826b43af87a832d704_lout","baseUrl":"https://workmate.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://workmate.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cb0c2b1e-6736-44c3-b2b2-9eacbb3dfc9d","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9d50bdb827be483da2d43ffca2847bb2","siteDefaultLanguageTag":"nl-NL","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://workmate.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}